⭐ **1/5
⭐ **1/5 — Very Disappointing Experience** I paid over **$500 for a PETLIBRO Luma Smart Litter Box**, but could never get the Wi-Fi/app connection working properly. I contacted PETLIBRO customer service approximately **six times** and repeatedly went through troubleshooting, including the 2.4 GHz / 5 GHz connection process. Nothing fixed the problem. When I finally gave up and asked to return it, I was shocked that I still had to pay **about $100 in return shipping** — and then box up this large, heavy unit and personally haul it to a UPS Store. For a $500+ premium product, that is unacceptable customer service. Products can have problems; what matters is how the company handles them. I replaced it with a much simpler **PetPivot automatic litter box for roughly one-third the cost**, and it has worked so well that **I have now purchased a second one**. After six troubleshooting attempts, roughly $100 to return the PETLIBRO, and the hassle of hauling it to UPS, I would **not purchase the PETLIBRO Luma again**.