No refund, no customer support
I downloaded GearUp in order to play Where Winds Meet on oversea server. It does reduce my ping from 200+ to 110+. I purchased one year membership since it works for me. But I later found on the second page showing that the game is free. It looks like they had some sort of agreement with the game company so I can use GearUP to boost the game for free. I realized I have paid for the membership for nothing! I tried contact thire customer service for a refund since I only used it for a day. At least partially. But then I found there is no way to access the "exclusive customer support" which advertised in the app. I sent them an email but they never reply. I know I'm the one to blame for purchasing the membership without looking closer. But then I found out how difficult to contact them in person. They don't care about users after they got the money. Just beware.