Disappointing refund and customer…
Disappointing refund and customer service Unfortunately, I’ve had a very disappointing experience with Thrivin. I have now been waiting over two months for my refund, despite contacting customer service multiple times. I had to provide proof several times and in different formats, but customer service still wasn’t able to resolve the issue. I eventually had to contact DPD (which I advise anyone reading this to do as it was resolved in a few minutes) and handle the situation myself, which I think is also unfair as I had to pay additional transport costs on top of handling everything and still my money had not been refunded - hence spending more on this brand and not receiving any type of assistance. I originally wanted to exchange my clothes for a different size, but wanted to wait till my money was returned, unfortunately I have now missed the opportunity to repurchase the items that I wanted. I have purchased from many different sports brands but this has been by far the worst experience. It’s such a shame because I thought the overall design of Thrivin clothes was really beautiful, but not worth this much hassle. What should have been a simple return and refund has become a very frustrating process. I expected much better communication and support from customer service and would simply like my money returned.