A Monthlong Headache
We went through Thumbtack (through Lowes) because it was convenient. We had to cancel our first appointment because of a scheduling conflict on our end... The Pro we were reassigned with never showed. When I signed into the app, his account had gone gray, and when I called the company, they told me there was a problem with his account. They asked if I wanted someone else, I obviously said YES. It took another week to schedule someone. The Pro showed, examined the job, and said he was not equipped to complete it, but that he would have someone call within the hour to confirm a better date and time where he could finish with the right tools. No one called. I reached out a few hours later. Thumbtack explained to me that the Pro was not answering, but also said they would reschedule for a date the following week. We are now a month in. Date arrives... and no one has contacted me, or sent an email, or updated through the mobile app. The two stars reflects only the professional demeanor of the representatives, who were kind and offered sympathy. This was a massive waste of time and a pretty big headache since the job involved plumbing that was interrupted the whole time we waited.