Samsung Fails to Honor Warranty Since June Due to Broken Logistics Network
I am writing this to warn consumers about Samsung's complete failure to support their premium products. I purchased a high-end Samsung TV, model QN77S95FDFXZA. The television stopped working in June, well within the manufacturer's warranty window. Because Samsung lacks local authorized repair technicians in my geographic area, they opted to arrange a freight pickup to bring the unit in for a replacement. Since June, their contracted third-party logistics company has scheduled and subsequently canceled the pickup twice, both times giving me less than 24 hours' notice. I have spent hours dealing with standard support lines, which result in a loop of endless transfers and script-reading. An escalation through Samsung's online "Email the CEO" portal went completely ignored. Samsung is currently holding my warranty claim hostage because of their own broken logistics framework.