Warranty Claim executed with ease!
I previously tried replacing my pans. The way the process was set up required photos of the pans and all information. I was struggling to send the required info because the sizing was too large to attach to the email. This time when trying again you are able to upload videos directly to hexclads website eliminating this problem for me. I was contacted within minutes by a very friendly and helpful representative named Jan. Jan requested a few simple pieces of information from me and had my warranty claim within an hour of me sending my initial inquiry to Hexclad. Top notch customer service! Thank you Jan and Hexclad team!