SCAM COMPANY
I would strongly recommend avoiding Bellhop. I paid Bellhop for professional packing and moving services, and the packing job was so poorly handled that I ultimately had to hire another company to redo the work. After Bellhop’s crew left, I documented the apartment with approximately 30 photos showing areas and items that had simply not been packed, along with other problems with the service. What happened afterward made an already unacceptable situation worse. While I was actively complaining to Bellhop about the failed packing job and making it clear that I did not consider the apartment properly packed, Bellhop was still attempting to proceed with the move as though there were no problem. Apparently the priority was keeping the next service on the schedule rather than dealing with the fact that the first one had gone badly. I eventually cancelled the move. That portion of the order was refunded because the move did not happen. Bellhop has since bundled the money returned to me together and characterized $713.20 as a “discount,” while refusing to fully refund the packing service. A refund for a service that never occurred is not some generous concession. Bellhop’s latest response informed me that this represents their “maximum discount,” that no further reduction will be made, and that they believe this is a “fair resolution.” It is not a fair resolution, and repeatedly calling it one does not make it one. I paid for professional packing. Bellhop failed to provide the service to an acceptable standard. I documented that failure extensively. I then had to pay another company to fix the mess and incurred additional expenses because Bellhop did not do the job I hired them to do. I have given Bellhop multiple opportunities to resolve this directly. Instead, I have received increasingly polished corporate responses that seem far more interested in declaring the complaint closed than actually addressing what happened. The packing service was unprofessional. Attempting to proceed with the move while I was actively disputing the packing was unprofessional. The handling of the complaint afterward has been dismissive and unprofessional. Bellhop has now declared its decision “final,” so I am escalating the matter through outside consumer-protection channels. At this point, my warning to prospective customers is simple: if something goes seriously wrong with your service, do not assume Bellhop will make it right simply because you have extensive documentation showing what happened. I would never use Bellhop again. EVER.