I have been trying to get my…
I have been trying to get my prescription filled since July 10, but I am unable to submit the request through either the Zealthy app or website. I have cleared my cache and cookies and tried multiple browsers, but the issue persists. In the past, Zealthy has helped when I experienced technical problems. This time, however, they have not offered any alternative way to process my prescription—such as having the provider call it in or approving the prescription request sent by my pharmacy. It has now been over a month since I first requested assistance, and none of my contact attempts over the past two weeks have received a follow-up. Going more than a month without access to a prescribed medication because of a technical issue—and then receiving no meaningful assistance or response—is completely unacceptable.