I made the mistake to buy a direct…
I made the mistake to buy a direct flight from Bangkok to Cebu (round-trip). The first flight was cancelled, i was moved to another one scheduled the day after. That was also later cancelled, and i was moved to a "flight-thru flight" implying a stop-over of 6 hours and a half in Kuala Lumpur. Countless reschedulings, some close to the departure, finally extended the stop-over to more than 10 hours. Countless because some were not even communicated, and asking twice why that did not happen while replying to their e-mails never received an answer. Boarding the flight from Kuala Lumpur to Cebu was delaied by one hour, so that in the end the stop-over lasted more than 11 hours. Applied to their office at Don Mueang (DMK) before leaving Bangkok to ask for assistance during the long upcoming stop-over, to no avail. Later received an e-mail kindly confirming that i was entitled to nothing, and no refunds. My replies asking thrice to be instead compensated were never answered. In the meantime, also the direct return-flight had been cancelled, and replaced with another "fly-thru" Kuala Lumpur. Changing that date was hellish, because the inevitable chatbot ("Bo") is a perfect example of Artificial Idiocy. The pseudo-reasons for all that mess of cancellations/reschedulings always being "evolving geopolitical conditions", whereas everything was business as usual in the concerned countries. Alternatives to being tossed around that way were either receiving points or the promise of a refund from this rogue entity, from which also struggle to receive their dues much more powerful creditors such as the Civil Aviation Authority of the Philippines, which in fact in early June 2026 had almost expelled this scourge of the aviation from 44 airports due to its insolvency since 2021.