Tovala, no more…
I’ve been using Tovala for the last 4 to 5 years prices have gone up and customer service has gone downhill I I changed my payment method using the app and then the next morning noticed that it was not changed as pending charges were on that original payment method. I then emailed them and ask their support to change the payment method. They said they were unable to change when the final post occurs on Thursday at noon. I’ve reached out and left a poor review on Tovala’s Facebook page without any false accusations and no profanity and they blocked me from their Facebook page they then also blocked me from Facebook messenger, so I cannot get a hold of them. I will call them next cause I know where their corporate office is in Chicago.. They’ve lost a customer of 4 to 5 years which is about $600 per month for the last 4 to 5 years that I spend with them and because they would not change my payment they have put me in financial situation this week. Poor, poor, poor poor, poor customer service if you cannot do your job of helping your customer resolve an issue Also blocking customers that leave a poor review is a sign of a shady business. I would think twice before using Tovala and look at the other companies with smart ovens and food packs.. Stay away from Tovala. They used to be great, but they’re not so much anymore. I don’t know what happened to their service and their support but it is terrible.