Minus 5 stars
TP needs a zero or minus stars rating. These scammers would get minus 5 stars from me. Tried the product for £54. The shampoo and conditioner left a sticky residue that took three washes to finally get rid of. My hair was dull and felt horrible. I sent feed back and confirmed it was subscription based so logged in and cancelled that. Today £125 payment has been taken with zero explanation as to why or what they were planning on sending. Customer service is appalling, being passed around between AI and human agents but getting nowhere. This practice of not warning customers of payments about to be called for has to stop. This is what makes them look like scammers. I've sent additional information as requested. My review is 100% genuine. 7 emails later the latest is that as they've already shipped the goods, I'll have to wait for delivery and then return at my own cost and request a refund. Given that they are US based the initial delivery took a month, not impressed by that either. They now sent me two months worth of products that I'll probably bin because I usually don't return unwanted items. TP don't have the option available for me to share my emails from this company but I've communicated with the "medical" team and Taylor in the last 48 hours. I've said to them in emails the exact words I've put in this review so they are being duplicitous which is exactly what I'd expect. I wonder how many I Kings they've dealt with in the UK this weekend. Pleeeese.