Terrible recent experience w/ Dinnerly
We have been dinnerly customers for years. Last week we received the box 5 days late and the fish was rotten. This week we received the box one day late but it only had one meal’s ingredient in there. We ordered for 3 meals. I have had to find other ways to find food for my family of 5 while paying $120 for a bad box each week. I am never going back. UPDATE: Dinnerly’s response to this complaint was this: “Contact our Customer Care team with your order details and reference this review.” I have already done this, and no one has contacted me. What do I do next? UPDATE: Dinnerly’s newest response to this complaint was this: “Email us your complaint. We also have a Facebook chat.” I have tried both of these methods. It’s been over a week with no response. How can I talk to an actual person about this problem? UPDATE: Dinnerly said “For a speedier response, please message us through Facebook with your account details, and our team will be happy to assist.” I sent a message on Facebook days ago and have still not received a response. What should I do next?