Our Experience With Pawrade — Proceed With Caution
Response to Pawrade’s Response I want to clarify several statements in Pawrade’s response because they do not accurately reflect what happened. Pawrade states that I “did receive all the relevant documentation at the time of delivery.” That is not my experience. I was not provided the complete veterinary certificate at delivery. I had to ask the breeder for it, and the document I initially received was not the complete form. I then requested it from Pawrade multiple times before finally receiving what appeared to be the full, uncropped version. Pawrade also states that I questioned the documents despite them being verified as accurate. My questions were not without reason. I independently contacted the original veterinary clinic in Ohio, as Pawrade instructed me to do. I was informed that the vaccines were administered by the breeder, not that veterinary clinic. I was also informed that the breeder performed the microchip. This is exactly why I was trying to verify the records rather than simply accepting information I was given. There are still documentation gaps. I have no documentation identifying who docked my puppy’s tail, and I have no documentation showing that his dewclaws were removed. His front dewclaws are visibly present. Pawrade now says this must be confirmed by my veterinarian, and I am doing exactly that at my upcoming appointment. The listing specifically stated “Dewclaws Removed.” Therefore, this is not simply a matter of me questioning something without evidence. The advertised service and the physical condition of my puppy do not currently match, and I am obtaining veterinary documentation so it can be formally addressed. Regarding the tax, I never claimed Pawrade controls the state’s tax rate. My concern was the transparency and itemization of the additional charge during the purchase. Saying that Stripe automatically calculates the tax does not address that concern. Finally, Pawrade states that they delivered a “completely happy and healthy pup.” I agree that our puppy is happy, healthy, and very loved. He has never been the problem. My review concerns the purchasing process, documentation, representations made in the listing, and the amount of communication and follow-up required to get answers. I am not claiming that Pawrade intentionally provided false documents, nor am I accusing anyone of altering anything. I am stating what I personally experienced: I had to repeatedly request documentation, independently verify information with the veterinarians, and I still have unresolved documentation discrepancies. I will continue following Pawrade’s requested process and will update my review once my veterinarian has documented the dewclaws and the remaining issues have been addressed.