Not responding to a faulty order
Item delivered ok, but when trying to fit to my car, one of the screws is faulty, so I cannot use it. The screw is a specialist left hand thread, not a standard screw I could pick up from anywhere. I contacted them and the initial reply was to request a photo of the faulty screw. Since then I've heard nothing and I'm left with a set of roof bars that I cannot use, despite chasing for a further reply from them. I ordered from Carracks UK, but it seems the company is actually Mick's Garage in Ireland, putting it in the EU. This wasn't made clear when placing the order and I'm sure will make it problematic and costly to return the order, if someone ever bothers to reply to resolve it.