❌ Highly Frustrating Experience
An update: Extremely disappointed with SingSaver. It has now been 5 months since my purchase, and the reward that was advertised and promised has still not been fulfilled. Even worse, I was told that there would be an update in September, yet September has come and gone with absolutely no update, no email, no explanation and no communication whatsoever. How is this acceptable? The reward was part of the incentive used to encourage customers to make a purchase. Once the purchase is completed, however, the customer is left waiting for months with no meaningful follow-up. At this point, the whole experience makes the reward promotion feel misleading and extremely questionable. From a customer's perspective, what is the point of advertising attractive rewards if there is no proper system to ensure they are actually delivered? It gives the impression that the reward is being used to get customers through the door, while the actual fulfilment is treated as an afterthought. If, for example, 100 customers purchase through a promotion but only one eventually receives the reward, then the headline reward means very little to the other 99 customers. A reward should not merely be a marketing hook — it should be a genuine benefit that customers can reasonably expect to receive. And if there are delays or eligibility issues, then communicate with your customers. Don't leave people chasing after something that was explicitly promised to them. Five months is already far too long. Missing your own promised update without even bothering to contact the customer makes the situation even worse. SingSaver, if you cannot reliably fulfil the rewards you advertise, then stop making these promises in the first place. Customers deserve transparency, proper communication and, most importantly, the rewards they were promised. Very disappointing experience. I would strongly advise anyone considering a SingSaver promotion to read the reward terms very carefully and consider whether the promised reward is actually worth relying on. ❌ Highly Frustrating Experience – Stop Advertising Rewards You Can't Deliver and stop that dumb Bot. I am deeply disappointed with SingSaver’s promotional reward fulfillment process. I purchased an annual travel insurance policy through their platform specifically because of an attractive sign-up promotion. It has now been over 4 months, and my reward status is still stuck as "Pending."If you cannot fulfill the rewards, then do not put them on your website in the first place. It feels completely misleading to bait customers with premium gifts and cash incentives when your backend system cannot handle the delivery. I strictly followed every single rule required:I completed the application directly through their link. I submitted the SingSaver Rewards Claim Form immediately with my policy details. I opted into all marketing consents. Despite fulfilling my end of the contract and paying for a full year of travel insurance, SingSaver has failed to deliver. When I reach out to customer support, I get generic, automated responses telling me to wait because they are "checking with the provider."