IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER
IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER I am extremely disappointed and frustrated with IGP and the way they have handled my order. I placed a Rakhi order well in advance from the UK to India for my brother. I specifically selected his birthday as the delivery date because I wanted the gift to arrive on that special day and make him happy. My brother even stayed at home the entire day, waiting for the delivery. Instead, at the end of the day, he received a message/call saying that the order could not be delivered due to some issue. Now it has been a week, and every single morning I have had to waste my time having pointless conversations with their customer support team. The same copy-paste responses are given repeatedly, but nobody actually resolves the problem. After all this frustration, today they finally agreed to provide me a refund — but only in their IGP wallet. This means that even if I no longer want to use their service after this terrible experience, I would apparently be forced to keep my money within their platform. Still, because my brother’s happiness matters more to me than anything else, I thought, fine, I’ll reorder the gift anyway. I was willing to give them another chance just for him. But after about an hour, they came back with another excuse. They told me that they had checked with their team and that they could no longer even provide the wallet refund. Instead, they would “try to deliver the order within 24–48 hours.” At this point, I genuinely don’t know what to say. One week. Multiple conversations. No proper resolution. No accountability. Just the same copy-paste replies every day. What makes the situation even worse is the lack of proper customer service. There is no accessible phone number for customers calling from abroad. My brother even tried calling from India, and the number was disconnected. This is not how a professional company should treat customers, especially when people are ordering gifts for important occasions and trusting you with something meaningful. I ordered this Rakhi with love and planned it around my brother’s birthday because I wanted to make him feel special. Instead, this company has turned what should have been a happy occasion into a week of frustration, stress, wasted time and disappointment. I have completely lost my trust in IGP. I will be sharing my experience across review platforms and social media so that other customers can make an informed decision before placing an order. Customers deserve transparency, proper communication, accountability and actual solutions — not endless copy-paste responses and excuses. IGP needs to seriously improve its customer service and delivery operations. This experience has been absolutely unacceptable and, in my opinion, one of the worst online gifting experiences I have ever had. DO NOT TAKE YOUR CUSTOMERS’ TRUST FOR GRANTED.