Waste of time and money
Not only did the product fail spectacularly. The customer ‘support’ consists of the same template questions, which when responded to, within 24hrs a template reply comes through stating they never received your answers. After the seventh attempt and 6months of using the product, I’ve given up on them. Possibly the worst customer service I’ve ever experienced. Started to suspect it was actually a scam. I’ll be looking out for others who have experienced similar. Update… noting the reply from MD Hair asking to reach out to the same ‘support’ mailbox that failed before. I immediately emailed as directed. This unsurprisingly led to no response. Although I have had two adverts to rejoin their subscription. I will politely decline. I’d also like to warn potential subscribers, to concentrate on reading reviews in which the customer has at least 4 months experience with this company. Not less than a month.