Mismatched components and a horrible experience with a return
I received my couch promptly, but the arms were a different color than the rest of the couch. I requested a return/refund. I was told floorfound would contact me to arrange the return, but floorfound never contacted me. I contacted multiple times before someone finally arranged UPS to come pick up the boxes. They gave me a specific date and time (Saturday between 12 and 5pm). UPS never came. I subsequently tried to take the boxes to UPS myself and found that the return labels Burrow had sent me were backward - my name and address were listed as the recipient! It is now more than three weeks since I first requested the return, and Jerelyn (their customer support person) just can't seem to get it done. Unfortunately, not an atypical experience from online retailers these days who choose not to list a phone number to call or pay for a human to talk to, or even staff their support team with experienced, competent people. We chose instead to buy a couch from BenchMadeModern - twice as expensive, but a much better experience.