I will never use Agoda again
I will never use Agoda again. I booked a hotel online and the deal was ok to cancel up until two days before arrival with no charge until that time. (This was three weeks before the trip) The confirmation from Agoda came back with an immediate charge that said non-refundable! I would NEVER book a deal like that! So I called Agoda and they said too bad for you, can't help you. The associate put me on hold and then cut me off after saying no refund. Unreal. Bait and switch! I'll never use them again.