I rented a dumpster through Budget…
I rented a dumpster through Budget Dumpster, and while I understand that the dumpster may have gone over the included weight limit, my issue is with how the additional charge was handled. I was charged extra without any heads-up, clear explanation, or documentation showing the actual weight or how the additional fee was calculated. I’ve also reached out trying to get clarification and follow-up, but getting a response has been extremely difficult. Unfortunately, it feels like the customer service stopped once they had my money. I would have had no problem paying a legitimate overweight fee if it had been clearly documented and communicated, but the lack of transparency and follow-up has been very disappointing. Because of this experience, I will not be using Budget Dumpster again and cannot recommend them based on the customer service I received after the rental.