WARNING!!!!
Very disappointing experience with Friday. I paid $386 upfront, and their provider ordered the wrong medication. I immediately contacted Friday, another provider corrected the prescription, but I have now spent days trying to get the issue resolved. My case has been “escalated” multiple times, including after speaking with a manager, yet I continue receiving the same responses with no actual resolution. Friday is now relying on a supposedly non-refundable policy while I am requesting proof that I was presented with and accepted those specific terms, but how I cannot get a refund even though I didn't get what I paid for???? That's crazy!!! The only think I get is AI generated responses or if I call people endless apologizing, which does not resolve the problem just keep you going on loops and buying them time. My account is now on hold/cancelled, and I am still waiting for my $386 refund for an issue I did not cause, their internal problems shouldn't be our business, and we (the consumers) CANNOT be penalize for it. Based on my experience, I strongly recommend researching Friday carefully before paying several months upfront. And most likely you will read below an AI generated response from them to contact customer services, what I have done multiple times.