Very Disappointing Return Process
Very Disappointing Return Process — I Do Not Recommend SCTAO I’m very disappointed with my experience with SCTAO, especially their return process and customer service. Before ordering, the return policy made it seem like returning an item would be simple: contact them by email, send the item back, and receive a refund. Unfortunately, that has not been my experience at all. The dress I received looked nice, but the fit was completely wrong for me — not even close. I emailed customer service to explain that I wanted to return it for a refund. A customer service representative named Sarah responded, but instead of simply providing the full return address and instructions, there has been a lot of back-and-forth. First, I was offered a $10 refund to keep the dress. I explained again that the dress does not fit and that I wanted to return it. Then I was offered $20 to keep the dress. But $20 does not solve my problem — I have a dress that I cannot wear. I was also told that I should first check with shipping companies to find out how much it would cost to ship the dress back to a city in China. However, they still did not provide me with the complete return address, even after I clearly stated that I wanted to return the item. This makes the return process feel unnecessarily difficult. If a company says customers can return an item, then once a customer requests a return, they should provide a complete return address and clear instructions instead of repeatedly offering small partial refunds to convince the customer to keep an item that does not fit. After several emails, I became tired of going back and forth. I am very disappointed with how SCTAO has handled this situation. At this point, I simply want to see the company step up, treat the customer fairly, provide the complete return information, accept the return, and issue the appropriate refund. Based on my experience, I do not recommend this website, especially if there is any possibility that you may need to return your purchase. The after-purchase customer service and return process have been extremely frustrating.