Service was fast, but pins were bent
Service was fast, and the computer is great. The only thing keeping it from being a full five stars is that one of the case fan connectors was forced onto the motherboard connector without being properly aligned. This bent the pins, which in turn bent the pins of the fan connector next to it. Both sets of pins were straightened without damaging them, so the issue was resolved easily enough. If the pins had been broken instead of just bent, though, it would have required a motherboard replacement.