I am filing this formal complaint…
I am filing this formal complaint against Travelovin (travelovin.com) due to deceptive billing practices, unauthorized subscription enrollment, and the intentional evasion of customer service and cancellation requests.Recently, I discovered an unauthorized charge of 99 Euros applied to my financial account by this merchant. This fee was executed without my explicit consent, clear or transparent disclosure of a hidden recurring subscription model, or an easily accessible breakdown of fees during my initial interaction with their website.Upon noticing this unauthorized financial deduction, I immediately attempted to contact Travelovin to terminate any active account and demand a full refund. However, the business has deliberately structured its operation to avoid consumer contact and block cancellations. There is no automated cancellation button or setting available within the user dashboard. Furthermore, when I attempted to reach out via their designated support emails, my messages were instantly rejected by their mail server, returning "delivery failure" notifications.It is clear that Travelovin is maintaining dead or non-functional communication channels to physically trap consumers in subscriptions. Additionally, the website operates with an absolute lack of transparency, hiding all corporate information; they fail to disclose a physical business address, a telephone number, or any verifiable names of ownership or leadership anywhere on their platform.