Excellent warranty support & hassle-free battery replacement after 2 years!
I purchased a Wattcycle 12V LiFePO4 battery two years ago. Recently, the battery stopped charging and showed a very low voltage. I contacted customer service and was assisted by Lyra. The communication was outstanding right from the start. Lyra provided clear troubleshooting steps, and once we verified that the battery was faulty, they immediately arranged a warranty replacement. I returned the defective unit with the provided shipping label, and a brand-new replacement battery was delivered via DPD in perfect condition. It is rare to see a company stand behind its products so responsibly, especially after two years of use. Huge thanks to Lyra for the fast, helpful, and professional support! I highly recommend Wattcycle to anyone looking for reliable products and top-tier customer care.