Top of the line customer service
Top of the line customer service! I ordered this lovely tea set as a Christmas gift for my brother, but was too behind on my ordering to get it in time, so ended up giving it to him as a birthday gift. When we finally opened the package several months later, the infuser was broken. I reached out to see what could be done and they immediately got back to me and shipped me another infuser, saving the day! My brother is on the road for work for 6 months out of the year, so he's so thrilled to have a travel set that is so portable. He's been using it every day, even at home. Wonderful!