UPDATED to reflect Annabella's professionalism and support
Customer service is non-existent! While their products are good, the lack of customer service far outshines the good. They respond initially with canned responses (a bot, perhaps?) and then go silent. I ordered stuff last month and am still awaiting status updates (for items that are/were in stock)...Have reached out multiple times and now they do not even bother to respond! UPDATE 08/19/26: Annabella reached out and has very satisfactorily resolved my particular situation, hence the update to four stars (I give Annabella five stars for her handling of the situation....but Wuben itself needs to improve this aspect IF they want to have their product line more successful)