Order delayed with repeated ‘expediting’ responses
I placed an order for a Samsung Galaxy S24 (8+512) Onyx Black with CompAsia Malaysia on 11 August 2026. The original IMEI assigned to my order apparently failed their QC process. I understand that QC issues can happen, and I was initially told that CompAsia was sourcing a replacement unit. However, the issue is the lack of actual progress and clear communication. I have contacted CompAsia several times regarding the status of my order. The responses have repeatedly been along the lines of: the team is “expediting” the order; the relevant team has been reminded; the order is being actively followed up; and an update will be provided once there is progress. Despite these assurances, the latest update I received on 16 August stated that my order was still “pending stock sourcing and allocation.” I have also asked CompAsia to clarify whether the replacement unit has actually been secured and when I can realistically expect the order to be shipped, but I have not received a clear shipment date. I understand that delays can happen. My concern is that repeatedly saying the order is being expedited does not provide an actual timeline or demonstrate that the order has progressed. I paid for the order on 11 August and, as of 18 August, I still do not have a tracking number or a confirmed shipment date. I hope CompAsia can improve its order fulfilment and communication process. If there is a stock issue, I would much rather receive a straightforward and honest estimated timeline than repeated generic assurances that the order is being expedited. I am posting this review based on my own experience so that other customers can make an informed decision.