Subject: Disappointing build quality and poor support
I received the Addiesdive Seamaster as a birthday gift, so while I cannot speak to the purchasing or delivery experience, I can speak directly to the watch’s build quality and the subsequent customer service. My initial impression was that the bracelet felt cheap and made the watch sit awkwardly on the wrist. Given the accessible price point, however, I was willing to overlook this and simply replace it with an aftermarket strap. What I cannot overlook, however, is a clear manufacturing defect: upon closer inspection, the glass crystal is visibly lopsided and does not sit flat against the case. It looks aesthetically poor and speaks to very shoddy quality control. When I reached out to Addiesdive support, I was shocked to be told that a crooked crystal is "normal." They refused to cover return shipping for a replacement, dismissing a clear alignment fault as a matter of "personal preference." No customer—or watch enthusiast—should be expected to accept misaligned glass as standard. As a budding watch enthusiast, this experience has completely turned me off the brand. I will not be purchasing from Addiesdive in the future, nor can I recommend them to anyone else.