I bought the vex r1 pro from them
I bought the VXE R1 Pro from them, and it arrived in July. Unfortunately, it has this annoying issue where it randomly stops working 2–3 times every 5 hours or so. I contacted support about it, but they refused to send me a replacement. The problem is that I work 60+ hours a week, so I don’t really have the time to sit around waiting for the mouse to stop working just so I can get a video of it happening. Since they have a 30-day satisfaction policy and a quality guarantee, I asked if they could just send me a replacement. I actually really like the mouse, and I’m not asking for anything crazy—I just want one that works properly when I finally get some time to use my PC. I tried explaining my situation to them, but unfortunately they weren’t willing to help. It’s a shame because I like the mouse, but based on my experience with their support, I can’t really recommend buying from them.