I RECEIVED MY WIG PURCHASE ON FRIDAY…
I RECEIVED MY WIG PURCHASE ON FRIDAY 8/14/2026. I TRIED THEM ON AND WAS DISAPPOINTED ON THE HAIRLINE AND THE QUALITY OF THE HAIR. I IMMEDIATELY SENT A REQUEST TO CUSTOMER SERVICE FOR INITIATE THE REFUND PROCESS. AFTER 4 DAYS OF COMMUNICATION, THEY HAD THE NERVE TO OFFER ME A PARTIAL REFUND WITH A CREDIT. WHY WOULD I PAY OVER 200.00 FOR SOMETHING AND BE OKAY WITH GETTING SOME OF MY MONEY BACK. THAT IS IS NOT WHAT IS LISTED IN THERE RETURN POLICY AND THEY SHOULDN'T BE ALLOWED TO GET AWAY WITH THAT. IF YOU HAVE 30 DAYS TO RETURN OR EXCHANGE, THEN YOU SHOULD BE GIVEN THE FULL REFUND AMOUNT. I WILL NEVER PURCHASE ANOTHER WIG FROM THIS COMPANY IF THAT IS THE WAY THAT THEY DO BUSINESS. I WILL BE REPORTING THIS TO THE BBB AND ALSO PUTTING A NEGATIVE REVIEW ON GOOGLE AND ANY OTHER FORM OF SOCIAL MEDIA. PEOPLE WORK FOR THERE MONEY AND SHOULDN'T BE TAKEN ADVANTAGE OF. AND IF THAT IS YOUR POLICY, THEN IT SHOULD BE CLEARLY STATED IN THE RETURN POLICY SECTION. NO WHERE DOES IT SAY PARTIAL REFUND. LITA LINDSEY