$380 REAR TIRE FAILURE WITH DENIED WARRANTY
Earlier this year I spent $700+ on TWO (2) Dunlop Trailmax Mission Tires from this company. Premium tires, ridiculous price. These tires were purchased for a road trip from my home south of Houston, Texas to Tennessee and North Carolina in the Smoky Mountains. In July I unwrapped the tires and mounted them, and August 1st left on the road trip. I made it about 1000 miles of my 4500 mile trip and the rear tire deflated while I was riding at highway speed . I was lucky to not have a fatal accident. The split in the rear tire was odd. Very large split that traveled long ways in the bottom of the tread around the tread blocks. This was not a puncture; the inside of the tire wasn't penetrated. It was some sort of void that separated. I had a shop in Lewisville, TN install another tire and they agreed it was a flaw, not a puncture. WHEN I GOT HOME, I contacted RM ATV/MC where I was directed to the warranty department and put in contact with an apathetic female child named Camryn H. I looked this kid up, she's a female dirt racer in her early 20s. I wondered why she was so utterly indifferent in helping. Now I know. I gave her all of the information I had and her immediate response was- "We can't help you." I objected, jumped through hoops, sent dozen of emails all over, got photos of the tire that was left behind in TN and emailed them to the warranty department here. Want to know what happened? Camryn went on break at noon Friday Central time and I didn't hear back from her until Monday afternoon. Her question? She wanted photos of the tire failure. The photos she already had, but was too lazy to even look at! I told her SHE HAD THE PHOTOS.... and in less than 30 minutes she sent me another message telling me the WARRANTY HAD BEEN DENIED. I cannot explain how livid I was. This company and its customer service is complete garbage. $380 for a tire made in INDONESIA that failed and could have killed me... and these crooks refuse to even consider a refund. Denied. I will never do business with them again. I informed them I'm going to file with the BBB. Ridiculous! Edit: After giving up on these people and filing with the BBB, they suddenly changed their story to "We are providing you with a refund.".. The young women in the warranty department that I had been dealing with too an attitude with me right off the bat and had decided she was going to deny the warranty. When I asked her repeatedly to let me speak to her supervisor she told me NO. Every time we spoke, she found a different reason to tell me no... NOW the story has shifted from "NO." To... "we are providing you with a refund even though the manufacturer denied your claim." Liars. Why would Dunlop deny a legitimate claim? It's not like I was trying to scam them.. I just wanted a refund for a faulty tire. These people are exceedingly dishonest. It's beyond me why adults wourun a business this way.