Great Historic Stories with Great Modern Hospitality
I very much enjoyed my experience while visiting the Lizzie Borden house. From the moment I arrived, the staff were very helpful and went above and beyond to make sure my experience was not only enjoyable but also stress free. The house (and gift shop) was well maintained and set up with historically accurate props. This is very important to me. It is well air conditioned if you wanted to go in the summertime (like I did). My tour guide (Sam) was a great fit for me as I felt our personalities/interests connected. Sam was great at keeping her information as broad and as detailed as necessary all throughout the duration of the tour. She was very receptive of my questions and even encouraged them. The information she shared was both factual and inquiring at the same time. I appreciated how she kept fact separated from fiction and used prior questions/experiences from previous tourists to help us better understand the context to the story; and to avoid any confusion. In our small group of about 8 people, I was the most intrigued with the physical house and wanted to take my time looking around. I could hear Sam respectfully telling the others (from the other room) that she wanted to wait until everyone was ready to move ahead. Nobody (including the other tourists) made me feel rushed; which I was thankful for. I will also mention that when I first arrived, I had misunderstood the free parking amenity after seeing in on maps. When I got to the house, I noticed orange cones at the end of the driveway. Luckily, I was able to find parking on street and used all the change I had to cover a little more than the first half hour. When I got to the gift shop, I asked the staff if they could help and offer me a suggestion on what I could do about my parking situation. One tour guide offered for me to park in front of his car (behind the property). I would highly recommend this experience to anyone interested as the staff are both knowledgeable and skilled in effective hospitality.