Samsung S23 Damaged in Service – Request for New Replacement
**Samsung Galaxy S23 Damaged During Authorized Service – Very Disappointing Experience** I have been a loyal Samsung customer for many years, but my recent experience with Samsung Authorized Service (BDH-Ankara) has seriously damaged my trust in the brand. On August 11, 2026, I sent my Samsung Galaxy S23 256 GB (SM-S911B/DS, GREEN, Turkey version), purchased in November 2023, to BDH-Ankara for a battery replacement and paid TRY 2,670.50. The phone was returned 7 days later. I recorded myself opening the package and immediately discovered several problems: • The SIM card tray was broken and bent. • The phone casing was scratched. • The replacement battery performs worse than the original battery, even after restoring the phone to factory settings. • The camera lens protectors were incorrectly installed: one was missing and two were missing their metal frames. I also had a very poor experience with Samsung Customer Service. I could not directly call customer service and had to request callbacks. Multiple representatives created cases without providing a concrete solution. A Resolution Center representative named Hasan even gave me a phone number (0212 401 02 19) and told me to call it regarding my case, but the number cannot be reached. Samsung WhatsApp support was equally disappointing. Representatives simply told me to contact the nearest Samsung Authorized Service and ended the conversation. However, there is NO Samsung Authorized Service in Şanlıurfa, where I live. This is precisely why I had already been forced to send my phone approximately 850 km away to Ankara. Another WhatsApp representative, BORA, behaved extremely disrespectfully and made me feel as though he was making fun of me. After years of using Samsung products, this experience has unfortunately made me lose confidence in the brand. I am also concerned about the internal condition of my phone and what may have happened inside the device during service. I do not want another repair. **I request a brand-new Galaxy S23 with the same model and equivalent specifications as a replacement.** Samsung should take responsibility for the damage caused during the authorized service process and provide a fair and satisfactory resolution. “I have photographic and video evidence documenting the condition of the device immediately after opening the package, and I can provide this evidence upon request.”