Absolutely unbelievable. Not in a Good Way.
It's amazing how a company can charge over $100 for an order and then decide that customer satisfaction is worth less than a few dollars in shipping costs. My previous order was shipped via Priority Mail, but this time StrapsCo downgraded the shipment to the cheapest possible method without any consideration for the customer. The result? More than a month of waiting for a tiny package. Customer service was equally disappointing. Every response felt like a copy-and-paste template designed to avoid actually addressing the issue. Their "solution" was for me to wait for the package, pay to return it myself, and then wait indefinitely for a refund. The entire process feels like a masterclass in cutting corners and passing the consequences onto customers. If their goal was to lose a repeat customer over a few dollars, congratulations, mission accomplished.