Must be fake reviews on website
My ordering experience was positive, although I just ordered online and the Naya came in a timely manner. Yes it was in a nice box and pouch but that’s where it ends. The bag is not leather. Some people said it smells like leather, my didn’t and it doesn’t feel like leather. I managed the handbag department at a luxury retailer so I know quality leather and this isn’t it. I thought the reviews on the website were a bit over the top and flowery. Now that I have the bag I believe the reviews are fake. Many expressed more praise for the packaging than the product. I would not recommend the product and now on the search for a real leather bag.