Insulting and Wrong
I was initially very pleased with Eyeshells, but a recent customer-service experience completely changed my opinion of the company. My first pair of glasses never arrived, and Eyeshells allowed me to order another pair. Later, I placed a separate order for another pair of glasses. When that pair did not fit properly, I contacted Eyeshells and asked if I could exchange them. They refused the exchange, but what bothered me much more was being told that I was trying to manipulate the company and take advantage of them. I found that accusation unfair and insulting. I was simply a customer asking for help with a pair of glasses that did not fit correctly. I understand that companies have return and exchange policies, and I can accept being told that an exchange falls outside a policy. What I do not accept is being accused of dishonesty for asking. I had previously been a satisfied Eyeshells customer, but the way I was treated when I needed customer service has made me very reluctant to do business with them again.