Irrational replacement options for faulty battery
I purchased a fridge with two batteries earlier this year. In May, the second battery began displaying an error message. After extensive back-and-forth with Baofeng in support — including multiple videos and lengthy testing — they confirmed the battery was faulty and asked me to send it back. As soon as I confirmed the return had been posted, I received an email stating they had no replacement batteries in stock, with restocking not expected until around January 2027. Their proposed solution was to send me a C300DC power station instead. I explained that I already own a C2000 power station, and the entire reason I'd chosen the second battery was to save space in my camper — a smaller power bank wasn't useful to me. Understanding that stock issues happen, I proposed an alternative: since I actually need a solar panel, why not apply the value of the C300DC as a discount toward one? This seemed like a reasonable compromise — I'd receive equivalent value, and they'd gain additional revenue from the solar panel sale (around CAD $600 for a 400W panel). Their response was a flat refusal, with no real explanation beyond "we cannot offer that." When I pointed out that the arrangement would benefit both sides, I was again told it wasn't possible. I ultimately asked them to just send the power bank, and said I'd purchase my solar panel — and future equipment — from Renogy, Bluetti, or similar brands instead. It's disappointing that such a simple, mutually beneficial solution was rejected. I was a loyal customer who liked their products, but this experience has cost them my future business.