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Mika

英国

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Thrivin Gymwear

Really disappointed with my experience

Really disappointed with my experience. When I placed my order, the website stated delivery would take 3–5 days, which was important to me as I ordered the leggings for a specific event. After receiving very little tracking information, I contacted customer service and was then told that delivery can actually take up to 9 business days, plus 1–2 business days for processing. That means you're potentially looking at around two weeks from ordering to receiving your parcel. I think customers should be aware of this before ordering. If the actual delivery timeframe can be 9 business days, that should be made clear at checkout rather than advertising 3–5 days and giving completely different information after the order has been placed. I haven't received my order yet, so I can't comment on the quality of the leggings, but the delivery experience and lack of clear information have been very disappointing.

2026-08-20有帮助 2