Honest review
Honest review: my experience with Wool & Oak has been a little bit of a roller coaster, but we are definitely ending up at five stars. The reason for my rating is the level of customer service that I have received, as well as the functionality of the bags and the quality as far as I can tell upfront. I initially had some frustrations with the delayed shipping time and the short return/exchange window (14 days), which is difficult when you travel frequently like me (>1 week trips). I also did not love that the hardware on the Nova bag did not match the hardware on the duffle suitcase in the same color leather (only the brown and black leather Nova bags seem to have gold while all of the other bags have silver). However, Zander worked diligently to make me happy and graciously processed an exchange for me in spite of missing the 14 day window by one day (my mistake). I again had to wait for my bags to be back in stock, but they are so beautiful and I think they were worth the wait. I chose the herringbone and black Nova bag paired with the black leather duffle suitcase, and both have silver hardware. The leather truly is luxurious and the bags feel sturdy but not heavy. I was worried that the ivory canvas might get dirty easily, but it also seems quite durable. However, my favorite part is the organization and functionality. I have literally just fit a full week’s worth of stuff in my bags for a split trip to two very different climates, including 4 pairs of shoes. Impressive. I also really like the compression zippers on the packing cubes. I looked at several other similar brands when I was searching for the right luggage for me, and I felt like this one had the best mix of features and aesthetic. Zander worked very hard to provide top tier customer service, always responded to my emails within a few hours, and I think it’s worth noting that I always received a personal response from a real human. I may update this again after I have used the bags for a while, but so far I am very pleased. I think as long as you are aware that you might have to wait a bit to receive your order, and keep track of the return/exchange window, then you will have a good experience. I will purchase from this company again.