Zero Customer Service, No Product shipped
Everything about this chair seemed appealing until their claims about shipping times, etc., proved false. Do your research because once you start digging, you will realize that they do NOT ship on time. They also will ignore you when you ask to cancel the order. Many complain that the materials are cheap, that the arms move too much, and that once you have the chair, no customer service is offered in terms of returns, parts replacements, or, especially in my case, cancellations. I have had to file a chargeback. They seem like a scam company. Edit to add: I never got a response to my four requests to cancel (in fact, still a week later, I still haven't), yet when I left my review, what do you know, they wanted more information. Do not purchase.