I genuinely cannot say enough good…
I genuinely cannot say enough good things about Oura’s customer service. My Oura Ring was a gift, and I had it for a little over two years and wore it every single day. Recently, the battery started having issues and it stopped connecting properly, so I reached out to Oura support to see if there was anything they could do. I didn’t even know what the warranty period was or whether my ring would still be covered. I just knew I loved the thing and wanted it working again. Oura basically said, “We’ve got you.” There was no frustrating back-and-forth, no making me jump through hoops, and really no questions asked. They let me know that although my ring was outside of its warranty period, they were going to replace it anyway. And I think that matters even more when you consider what an Oura Ring costs. At nearly $400, this isn’t an impulse purchase. It’s an investment. When you spend that much on a piece of technology, you want to know you’re investing in more than just the product. You want to know the company behind it will stand behind it too. Oura absolutely has. After more than two years of wearing my ring every single day, I never expected them to simply replace it when they weren’t obligated to. Then, I had a completely separate and very unusual issue with the replacement. I emailed them about it last night, and they had already responded by this morning and are once again taking care of me. That is how you create a customer for life. Yes, an Oura Ring is expensive. But after my experience, I can genuinely say I think it’s worth the investment. I loved the product before any of this happened, and now I know that investment also comes with a company that takes care of its customers when something goes wrong. Products can have issues. Things happen. What sticks with me is how a company responds when they do, and Oura has gone above and beyond for me twice now. And just to be very clear, I was not paid, asked, or incentivized in any way to write this review. I’ve worked in customer service my entire career, and I know how easy it is to hear about companies when they get something wrong. I love bragging on them when they get it right, especially in a world where great customer service can sometimes feel like it’s disappearing in favor of transactions, policies, and the next sale. Oura got it right. If you’re considering an Oura Ring but hesitating because of the price, I completely understand. But knowing what I know now about both the product and the customer service behind it, I wouldn’t hesitate to recommend one.