Horrible excuse of a sorry company.
Horrible excuse of a sorry company. I bought an account and was ~300 away from hitting the goal needed to get funded, I log on for the morning and see that I had somehow already hit the DLL, after asking customer service for an explanation, they claimed that after my take profit hit from the day before my stop loss was left up… which it just wasn’t, because I continued to monitor the market for the next two hours after my trade the previous day and would have very easily seen any sort of indicator had there been one which there wasn’t. Instead, my stop loss (buy) was apparently activated and with no take profit or stop loss, obviously into the daily loss limit. Despite my efforts to tell customer service that there was absolutely no indicator of there being any unfilled order left on the screen for the two hours after I continued to monitor the market they pretty much just said “Sorry Bud :(“ First time I have ever closed a trading account while being up in profit.