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Jan-Hendrik Kruger

南非

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MemberPress

Exceptional Support From Hesham

I had a very unusual issue with the MemberPress Courses and Quizzes editors after upgrading to WordPress 7.1. The editors were behaving strangely, with layout issues and quiz styling problems, and I initially had no idea what was causing it. Hesham from MemberPress Support was absolutely fantastic. He didn't just send me generic troubleshooting steps or point me towards documentation. He actually accessed my site, reproduced the issue himself, correctly identified the conflict with WordPress 7.1's new always-iframed editor and persistent admin bar, and reported the issue to the development team. He then provided me with a temporary hotfix specifically for the problem, which I installed — and it worked perfectly. What really impressed me was the level of technical understanding and the willingness to actually investigate the problem rather than simply working through a standard support script. Hesham was knowledgeable, responsive, professional, and genuinely committed to getting the issue resolved. This is exactly what good plugin support should look like. A huge thank you to Hesham and the MemberPress team. What could have been a very stressful problem was handled incredibly well, and I really appreciate the time and effort that went into resolving it. Five stars from me! ⭐⭐⭐⭐⭐

2026-08-21