China Eastern Failed to Honour my Business Class Bookings
China Eastern failed to deliver on a Business Class booking. I booked Business Class flights with China Eastern (ticket 7815840206139) from Brisbane to Buenos Aires via Auckland nine months in advance, expecting a comparable standard of service if changes were required. When my original Qantas connection (QF117) was cancelled, I expected a reasonable replacement. Instead, I was offered an 8:30am departure requiring a 5:30am airport arrival (I live over an hour away and am elderly and disabled), along with a layover that more than doubled from ~3 hours to over 6 hours. I proposed a near-identical alternative on Air New Zealand (NZ146). This was first refused, then briefly approved only in economy, and ultimately not available. The only consistent option presented was the inferior early Qantas flight. In the end, I had no practical choice but to accept a significantly worse itinerary in the same Business Class cabin I had paid for. This was not about preference, but about being offered a reasonable alternative after a cancellation — this did not occur. I would welcome China Eastern revisiting this outcome given the circumstances.