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YOSUF ANEER THALEKKARA

阿拉伯联合酋长国

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Wanbo

The Cube 2 Pro did not meet my…

The Cube 2 Pro did not meet my expectations because I noticed slight blurriness around the corners of the image. I reported the issue, and you kindly sent me a replacement lens. However, even after replacing the lens, I do not see much improvement, and the corner blurriness is still noticeable. Because of this, I asked whether I could upgrade to the Vali 1, as I believe it would better meet my expectations. Unfortunately, I was informed that an upgrade by exchange was not possible from your side. Honestly, I now regret purchasing the projector directly from your website. If I had purchased it from a local seller or another platform, I might have had more flexibility with an exchange or upgrade. I kindly ask you to reconsider my request and see if there is any possible solution, such as an exchange or upgrade to the Vali with an appropriate price adjustment.

2026-08-22已认证