Officious and bureaucratic
Very confusing website, and extremely officious and bureaucratic procedures. I was bidding on a dropcatch domain and won the auction. However on opening my account they placed it under restrictions with no clear explanation of why, and how to resolve it. I spent two 1-hour sessions with live support agents trying to resolve this. What they actually wanted was a a screen shot from Paypal of the payments I had made to them! so pointless. only deal with these people if you have a lot of time and patience