Service failure at each point - they do not value their customers
I bought an Oura ring end of 2024. The first one ended up having battery issues, they sent me a refurbished ring as a replacement. That then had battery issues within the first 30-40 days. I contacted their team on chat who said they’d send me a new none refurbished ring out, assumed they would have my address so closed the chat. I’ve never received the ring. I then tried to email them through their online website and the email must not have have been received. Since then I have filled in a survey that Oura had emailed me. In said survey I explained my dissapointment on the service etc and did tick for them to contact me. Nothing. I then cancelled my subscription and it asks for feedback there, I shared the same feedback that I am yet to receive my ring and their customer service team have failed at each point. I’m so annoyed especially as I was initially a big advocate for the ring. Now I am not due to the lack of service. Avoid avoid avoid - they don’t care about their customers