Unlimited plan is not as advertised, support has been responsive however...
MY LAST UPDATE After going back and forth with Top View, they clearly have a mandate to tell already-paying customers to spend more money if they want to feel supported, or else they'll get their video generation times throttled or have 1k minutes tacked onto generations that are almost complete. Customer support has been amazing, but I can't leave a 4-star review for just the support team, so this is for Topview AI specifically. If I am the 100th person in a line of 1000 people, there should be no moment in time that I get shifted back further from 100. This is exactly what Topview AI does, you stand in line and they place thousands of people in front of you no matter how long you've already waited. -- AFTER STRONG FOLLOW UP FROM SUPPORT The team is working on ironing out the issues experienced with the unlimited services via the annual program. The video generation results have been outstanding. --- UPDATED REVIEW After going back and forth with support (the actual support team is amazing and extremely helpful; I'm rating the business practices and structure here), I have to lower my previous review. I have seen my queued requests go from being ready it a few hours to throttled and pushed down to the queue to a full day once again. This is more that false advertisement at this point, this is intentionally lowering your ability to use an unlimited feature that they company advertised as one thing and changed the moment you paid. ---- Customer support has been very responsive and helpful, however, with site estimates that claim 1-6 hours for video generation during busy or heavy queue times (which is all the time, in reality) video generation still takes upwards of 24 hours (4x the worst estimate given) That is not unlimited, nor does it match the marketing that I was led to believe as the selling point for the annual ultra $599 plan. I do not believe that I am receiving the benefits of the claimed "unlimited for 60 days" that was advertised, at best it is limited to 5-6 generations per day as the wait time is 18-24 hours generally, with some generations taking longer than that.