Answering every question completely and…
Answering every question completely and accurately. Having direct human contact, whether via chat or email would be helpful. Phone would be great so that we can talk through things real time. This issue has never occurred before and there was no clear explanation of why or how it occurred or how to keep it from happening again. It is very frustrating when your site does not load from multiple browsers on multiple computers on multiple networks and being told the issue has something to do with you and your anti virus software and the like.